Interactive Voice Response (IVR) System

Interactive Voice Response (IVR) is a mechanized communication framework that connects with callers, assembles data and routes calls to the appropriate recipient. An IVR system (IVRS) acknowledges a blend of voice telephone info and touch-tone keypad choice and gives fitting reactions as voice, fax, callback, email and maybe other media.

Smart IVR Technology

IVR (Interactive Voice Response) is an innovation that computerizes the entire communication of an Organization. Smart IVR takes a shot at a Virtual Number and enables calls to associate with appropriate offices or a person without human intercession. With this, communication following turns out to be simple in each Organization over the industries.

Solution

IVR is a perfect deal to build an interactive voice-menu as per your desired language. IVR is equipped with the facility of accepting input from callers in the form of phone keypads and to accept voice input as well. In some cases, IVR is capable of performing or translating voice commands into actions. Today most of the industries are utilizing IVR to reduce the cost of common sales, services, collections, inquiry and support calls to and from their company. Our IVR system can help to direct customers to the right support channel they need. VoIPConnect as a leading IVR solution provider offers a smart and flexible solution to access information and perform important tasks with the phone keypad. In this process, customers can be directed to the right support channel they need. (e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

IVR advantage

Arrange a customized IVR message and prompts

IVRs enable you to record altered welcome, messages and prompts with the goal that when your clients call your organization, they will have a more customized understanding. “Press 1 for Sales” taken to an unheard of level.

Utilize pre-recorded IVR messages

In the event that you like to not utilize your own voice on the IVR, you can utilize pre-recorded IVR messages. Demonstrable skill made simple.

Gather data about your target audience

IVRs gather data about your client’s needs and will exchange calls to the most suitable specialist or office relying upon their IVR input. At the point when calls are coordinated to operators utilizing innovation, the likelihood that the target audiences will be exchanged with the wrong specialist or office will be altogether diminished.

Robotize client bolster

IVRs enable your clients to take care of their own issues and get the data they are hunting down without talking with an operator.

Organize calls in view of high value

IVRs enable you to organize calls in view of the users’ esteem. At the point when a high-esteem client calls, the IVR will send them to the specialist who is most met all requirements to address their issues. In the event that the majority of your specialists are occupied, they will be coordinated to the front of the holding up the line. Your group will never lose a high-esteem client because of poor client benefit or a moderate answer time.

Course the user to the correct specialist or division

IVRs will course your consumers to the most suitable division or the operator that is most fit the bill to address their issues.

Flourish with high call volumes

IVR frameworks enable organizations to effortlessly deal with high call volumes. Guests will naturally be coordinated to the specialist or division that is most fit for addressing their requirements or will hold up in a line when all operators are occupied. Some IVR frameworks permit the guest the choice of having an operator restore their call as opposed to hold up in a line.

Enhance your brand image

New companies and small businesses can utilize IVRs to influence it to create the impression that their organization is bigger than it really is. On the off chance that you just have a couple of individuals in your organization, you can design IVR prompts that enable users to converse with deals, support, promoting or specialized help, and so forth. Despite what office the customer chooses, they will be routed to the individual on your group appointed to answer the majority of the calls. With an IVR your clients will be inspired by your organization’s demonstrable skill.

IVR Applications

  • Medical Transcription Services – Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe.
  • Automated Prescription Filling – Allows Pharmacies to allow for automated prescription filling services for patients.
  • Patient Reminders – Remind patients of upcoming appointments or to take their medicine on time.
  • Off Hours Auto Attendant – Provide Emergency Information for Patients off hours when the office is closed.
  • atient Surveys – Survey Patients for Quality Assesment and Increase Customer Satisfaction.
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
  • Bank Information – Provide Bank Information to Customers including Hours, Services Provided and Locations, etc.
  • TeleBanking – Allow Customers to Securely access their Account Details, Transfer Funds, etc.
  • Card Enablement – Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated.
  • Call Routing – Route Calls to the proper person/department within a Bank/Office.
  • General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc.
  • Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information.
  • Order Processing – Allow Customers to place order over the telephone automated.
  • Credit Card Processing – Allow Customers to pay bills via the telephone.
  • Customer Survey – Survey Customers to provide better customer services
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
  • Product Registration – Allow Automated Registration of Products.
  • Recall Information – Allow Information about Product Recall.
  • Shipment Status – Allow customer to find information about Shipments.
  • Candidate Awareness – Broadcast Candidate Information to the community for name identification, and Voting Information.
  • Mailer Notification – Notify Recipients that Mailers have been sent out, and look out in the mail for it.
  • Survey – Allows Voters to let candidates know what are the most important issues to them.
  • Community Awareness – Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc.
  • Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc.)
  • Services Provided – Provide Callers with information on what services the township offers.
  • Department Routing – Route Callers to the Proper Department within the Municipality Offices.
  • Parking – Allow Callers to pay Metered Parking through the Phone
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
  • Hotel Booking – Provide ability to callers to Book their Hotel Reservations through the phone.
  • Special/Deals – Let Callers know about special travel deals and services.
  • Hotel Locator – For Multi-Chain Hotels, provide the nearest hotel information based on the state/zip code.
  • Dealer Information – Provider Dealer Hours, pricing and other information.
  • Car Status – Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not.
  • Payment – Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle.
  • General Information – Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc.
  • Reminders – Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information.
  • Order Processing – Allow Customers to place order over the telephone automated.
  • Credit Card Processing – Allow Customers to pay bills via the telephone.
  • Customer Survey – Survey Customers to provide better customer services
  • Bill Collection – Remind Residents of Late Payments due, and provide automated Payment service.
  • Employee Screening & Recruiting – Perform Initial Candidate Interviews for job screening.
  • Employee Satisfaction – Provide Surveys to Employees to better motivate employees.
  • Employee Time Clock – For Employees working on the go, allow them to clock in/out via telephone.
  • Dealer/Store Locator – For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code.
  • Store Information – Provide Store Hours, Department Routing and Directions.
  • Specials/Discounts – Provide information of Specials and Discounts in the store.
  • Appointment Confirmation – Allow Customers to Confirm upcoming Appointments.
  • Parent Information – Provide information on Upcoming Events, Child’s Homework, Leave messages for teachers, Student Grades, Test Schedules etc.
  • Student Information – Provide information on upcoming events, Homework info, School Closings, etc.
  • Surveying – Provide Survey’s on the quality of the teachers, cafeteria, bus service, etc.
  • Notication – Notify Parents for Child Absentees, School Closings, upcoming events.
  • Ring Tone Services – Allow Callers to Download Ringtones to the Mobile Phone.
  • Lottery – Allow Callers to play the lottery through their phone.
  • Radio – Allow Callers to Listen to the Radio through the phone.
  • Ring Back Services – Allow Callers to Choose their RingBack tone that will be used when callers dial their number.
  • Horoscope – Allow Callers to listen to their Horoscope.
  • Music Messaging – Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc.
  • Dating – Allow Callers to Listen to Dating Profiles, and Chat Live with other People.
  • Chatting – Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc.)
  • News – Provide Up to date News to the Callers.
  • Weather – Provide the Current Weather Service to Callers.
  • Voice SMS – Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.
  • Quiz – Provide an Telephonic Quiz and give winners a prize.
  • Emergency Notification – Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc.)
  • Traffic ticket service – Allow Violators to pay Traffic Tickets over the phone.
  • Notification – Notify Community of Suspicious Indviduals or Warnings.
  • Parking – Allow Callers to pay Meter Parking through the Phone.
  • General Information – Provide Information about Services, Rates and Specials Offered.
  • Schedule Infromation – Provide up to date Information about Train/Place/Bus Arrival And Departure Information.
  • Bookings – Taking Ticket Bookings for Train/Plane/Bus.
  • Complaint Booking – Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable.
  • Survey – Allows Customers to provide Service/Products/Suggesstion Feedback.
  • Call Routing – Route Calls to the proper person/department.

IVR Benefits

  • Print and provide only one number for all the departments in your advertisements and brochures.
  • Will impress your callers and increases the reputation of your brand name.
  • Excellent customer satisfaction.
  • Attending the call at the first ring.
  • Multilingual greetings to the caller.
  • It is very useful when you have to distribute same type of information to every caller.
  • IVR works 24 hours a day and it never greets a caller with tired voice.

IVR Features

Interactive Voice Response systems provides you many features. Some of the features are following

  • Sound: Play a sound during call
  • Record: To record user voice during the call
  • DTMF: To take input from phone keypad
  • Call Transfer: To transfer the call to another number
  • Web : To do a web api call. Used for web lookup or posting data on a remote server