Contact Center Solution

Effective CONTACT CENTER SOLUTION

Businesses must follow clients. Today in this bustling world, customers are communicating via various platforms. In this situation, you need effective contact center solution that supports multiple channels to be connected with your target audience.

With our multi-channel contact center solution, we help you to fulfill your business oriented requirement. The contact center solution offered by Voipconnect is reliable, robust and secure. Our contact center software is developed for both inbound, outbound and blended call centers. You can build loyalty exceed customer expectations with the help of this software.

Why To Buy Contact Center Solution?

  • Tracks all calls
  • Gives an enterprise scalability
  • Offers effective call management process
  • Helps boost sales
  • Helps generate more leads

Key Features of Contact Center Solution

  • SIP Trunk Management
  • DID Management
  • Campaign Management
  • Lead Management
  • Agent Quality Management
  • Easy Agent Management
  • Live Call monitoring
  • Mutli-Tenant Support
  • Multilingual Support
  • Barge in/ Coaching / Whisper
  • WebRTC based Web Agent Client
  • Supervisor Web Client
  • Manual Dialer
  • Progressive Dialer
  • Multi Level IVRS
  • ‘Do Not Dial’ Controlling
  • Advanced ACD
    • DNIS & ANI routing
    • Skill based routing
    • Call Queuing
    • Call hold
    • Call Transfer
    • Call Conference
    • Agent Hunting
  • 100% Voice Logging
    • Record Scheduling
    • Record on demand
    • Recording Playback & Download Option
  • Real Time Queue & Agent Status
  • Real time Campaign Monitor
  • Outbound Scheduler
  • Voicemail
  • Real-time Reports
  • Standard Reports

Over 100,000 companies rely on VoIPConnect for their business VoIP communication in the cloud

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